Intuition hosted a webinar ‘Unlocking the Knowledge Potential of Your Organization’ Click below to view this webinar
Intuition hosted a webinar on Unlocking the Knowledge Potential of Your Organization.
Studies show that 70% of learning occurs through experience or on-the-job training, 20% of learning occurs through mentoring, feedback, and discussion with others and 10 % of learning occurs through structured courses and programs, such as online learning content. Traditionally, most of activities focused on the 10% category. By ignoring the informal learning elements, there is a major opportunity to unleash the knowledge potential of our talent pool being missed.
This session will discuss the best in learning management, the best in mobile, and most importantly, the best in collaborative knowledge management. Our discussions will showcase how collaborative knowledge management can harness the knowledge and power within your organization. In this webinar session, you will learn:
We are now accepting applications for our 2014 Global Graduate Programme. We’re looking for creative, ambitious graduates who wish to excel in international business development and management.
Intuition is an award-winning global knowledge solutions provider. We partner with some of the world’s largest and best-known companies providing innovative products and services, ranging from online content, social and media technologies to advisory services. For over 25 years, we have deployed enterprise solutions across global corporate and public sector organizations.
If you are looking for a career that will challenge and inspire you, then our graduate programme is right for you. To apply click here.]]>
Intuition hosted a webinar on Consumer Banking and Payments to mark the launch of Intuition’s new suite of Know How tutorials and provide insight into various industry developments. Click below to view the webinar.]]>
Intuition hosted a webinar on Consumer Banking and Payments to mark the launch of Intuition’s new suite of Know How tutorials and provide insight into various industry developments.
To mark the launch of Intuition’s Consumer Banking and Payments new suite of Know How tutorials, Intuition will be hosting a webinar to provide background into various industry developments on:
- An increasing integration of banking and payments where the payments function is being aggressively targeted by non-bank players, facilitated by enabling legislation
- The reality of the multi-channel environment; anytime, anywhere, anyhow customer service, and the need for providers to guard against a silo channel mentality
- The implications of the mobile device and mobile wallet and the meaning of partnerships in the age of big data
- Onerous new compliance and regulatory obligations with unprecedented recognition of consumer rights
Join Intuition’s webinar and find out how we expand on these issues in the context of the first six Know How tutorials in the Consumer Banking and Payments module:
Click here : To register for the 9:00 AM (GMT) webinar
Click here: To register for the 14:00 PM (GMT) webinar]]>
What, after all, is a bank? And what have banks become?
The reflex of politicians and the public was clear – banks needed to get back to what they were supposed to be doing all along, protecting peoples’ savings and funding the “real economy” rather than engaging in dangerous and highly speculative financial engineering: in other words, traditional retail and small business banking.
But notions of a traditional approach to consumer banking have long since disappeared. Today’s consumer bank bears little resemblance to its predecessor of 20 – or even 10 – years ago.
Gone is the venerable branch manager, the individual – who was intimately acquainted with the affairs of his customer and community dispensed credit with trust at the top of his lending criteria. In his place we have science and mass centralization of the credit decision.
The branch – where it remains – is a vastly changed environment, its role as a transaction center massively diminished by the proliferation of remote channels, most significantly the mobile device. Instead, the branch of today combines two overriding roles: as an advisory center for higher added-value service and as an educator to drive still more transactions onto remote channels.
Indeed, today’s consumer banker is more likely than not a contact center representative, straitened by regulation but who within those constraints remains alive to the cross-sell possibilities that arise from precious customer contact.
Channels remain a key consumer banking conundrum. How do you account for a product sale that is initiated on the Internet, passes through a contact center, and is ultimately executed in the branch?
The conflicts of individual channel interests, and the capacity for perpetuation of the silo mentality, are challenges that are for many banks still top of the list. Add to this the enduring low interest rate environment, with consequent pressure for compensating fee income. Set this against an ever more demanding and vigilant regulatory environment, the arrival of a host of new entrants, and the challenge to the consumer banking business is clear.
Meanwhile, more stringent capital requirements have made competition for consumer deposits more intense than ever, while the fallout of the credit crunch and consumer credit aversion endures.
But in a world where traditional savings and lending business experiences pressure perhaps like never before, it is the third strand of the consumer banking offering – payments – that perhaps holds most promise.
The digitization of payments infrastructure and processes has opened up new possibilities in terms of customer information and promises to marry transactions to payments data. In this world the value of the information related to the payment frequently exceeds the revenue attaching to the transaction – often by a multiple. The only difficulty is that the organizations hoping to profit from payments digitization are increasingly from outside the banking sector.
This is the background to Intuition’s six introductory tutorials in Consumer Banking and Payments. It is an integrated suite that presents the consumer banking and payments offering in the context of escalating customer expectations, with an approach that for the learner seeks joins the dots between product, customer, channel, and the critical ingredient that links them – information.]]>
We would be delighted to arrange a meeting at any time during the event with one of our senior consultants to discuss your needs. Contact us at email@example.com to set up a meeting.]]>