[WEBINAR – ACCESS YOUR RESOURCES HERE]

The human edge in an AI workplace
EXPLORING SKILLS AI CAN’T REPLACE

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Access the webinar slides:

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Unique insights from The Academy by Intuition:

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Q&A with Julia: A Recap

Flick through a quick recap from Julia on all the questions raised during the webinar, and those received from registrants ahead of the session:

AI makes emotional intelligence more important. As technology takes on more tasks, the ability to understand emotion, build trust, communicate well, and connect with others becomes even more valuable. These are the skills that help people bring meaning, judgment, and human connection into the workplace.

Start by building a strong foundation of self-awareness. Understand your skills, values, motivations, attitudes, and the strengths you bring to the table. Technical knowledge and AI fluency are valuable, but the ability to communicate, build relationships, and work well with others will continue to be essential.

Yes. AI can be a useful sounding board for ideas, perspective, and exploration. However, it works best when used as a support tool rather than a replacement for human input. The real value comes from combining AI’s capabilities with personal judgment, experience, emotion, and authenticity.

The most important skills are the ones that allow us to bring human value to work. These include emotional intelligence, relationship-building, influence, judgment, communication, self-awareness, and the ability to apply information in a meaningful way. As more people gain access to the same tools and data, the difference will come from how people use them.

Managers can help by creating opportunities for team members to practice communication, emotional intelligence, relationship-building, and authentic human interaction. These skills are developed through experience, reflection, feedback, and real workplace connection, not just through technical training.

Managers can help by creating opportunities for team members to practice communication, emotional intelligence, relationship-building, and authentic human interaction. These skills are developed through experience, reflection, feedback, and real workplace connection, not just through technical training.

Presentation skills still matter because the value of a presentation is not only in the content. AI can help create technically strong material, but the presenter brings connection, presence, judgment, and meaning. People remember how a speaker made them think and feel, not just the information that was shared.

Human skills matter because they help us translate information into meaning. AI can support access to data and content, but people bring judgment, values, communication, relationships, and emotional connection. These are the qualities that help ideas land, influence others, and create lasting impact.

Organizations get the balance wrong when AI is treated mainly as a cost-cutting tool. Leaders can miss the value of human judgment, trust, context, and accountability. Human capital should be a strategic part of AI transformation, not an afterthought.

Start with AI literacy before moving into technical certification. Focus first on AI fundamentals, workplace productivity, prompt engineering, tool use, and responsible AI. The Academy by Intuition’s AI, Algos & Tech suite is designed to support this kind of practical foundation.

The Academy by Intuition is highly relevant, particularly the AI, Algos & Tech suite and Human Capabilities suite. Together, they support both AI fluency and the human skills needed to apply technology well.

AI can help with first drafts, summaries, research, meeting notes, task planning, and repetitive admin. Used well, it frees people to focus on higher-value work that needs judgment, creativity, and human connection.

Many organizations are moving toward role-based AI upskilling rather than one-size-fits-all training. This often starts with AI literacy, responsible use, productivity, and practical application, alongside human skills such as resilience, adaptability, and emotional intelligence.

Yes. AI can support ESG decision-making by helping analyze data, model scenarios, and identify risks or trends. However, human judgment remains essential because organizations are still accountable for decisions and their wider impact.

Start with awareness, practical use cases, and visible leadership support. Teams need space to experiment, build confidence, and see AI as a tool that supports their work rather than replaces their value.

AI can be used for drafting, summarizing, planning, researching, organizing information, and exploring ideas. A good starting point is low-risk, time-consuming tasks where AI can save effort while people remain responsible for review and final decisions.

Meet the presenter:

JULIA RUSSELL

Julia Russell is an experienced facilitator and coach with over 30 years’ international experience across sales leadership, communication, leadership development, and people performance. She has worked extensively with global financial institutions, supporting individuals and teams to build stronger relationships, communicate more effectively, and perform with greater confidence in demanding environments.

Her career spans senior roles at the Financial Times and the New York Institute of Finance, as well as founding a financial markets training company in Singapore. Since establishing Turquoise Communications in 2008, she has focused on delivering highly practical, interactive programmes across leadership development, communication, emotional intelligence, and personal impact. Julia’s facilitation style is energetic, practical, and commercially grounded, creating space for participants to challenge themselves, think differently, and apply new skills with confidence back in the workplace.

Julia Russel - Webinar Speaker