Vulnerable Customers: Why banks need to get it right Customer vulnerability is no longer viewed as a niche issue affecting a small group of consumers. Regulators increasingly expect banks to identify, support, and deliver fair outcomes for customers whose circumstances may place them at greater risk of financial harm. Customer vulnerability has become an
Pontes demonstrates European resolve on tokenization Europe is moving from experimentation to implementation in digital finance. Through Pontes and the digital euro project, the Eurosystem is seeking to ensure that central bank money continues to play a meaningful role in both wholesale and retail transactions as financial markets become increasingly tokenized. Last month saw
How managers support early career development in finance Managers support early career development in finance by helping graduates apply their training to everyday work. Formal learning provides a foundation, but new entrants still need guidance on how that knowledge informs the tasks they handle. For colleagues supervising them, assignments and review conversations offer opportunities
How AI is changing the economics of cybercrime Cybercriminals are increasingly using AI across a range of activities, from reconnaissance and phishing to code generation, credential theft, and identity fraud. The concern for now, however, is not that AI is creating entirely new forms of cybercrime, but that it’s making existing attacks faster,
[P R E S S R E L E A S E] Intuition Know-How expands with new financial services learning Intuition has expanded Know-How with a new collection of learning content across retail banking, investment management, credit risk and regulation. The latest update introduces 13 new tutorials, 17 redesigned or updated tutorials,
Cybersecurity emphasizes operational resilience Why banks can no longer treat cyber risk as an IT problem In the past, cyber risk was regarded pretty much exclusively as an IT security issue. These days, as instances of increasingly sophisticated cyberattacks proliferate, cyber risk has become much more of an operational resilience issue. For
New models in financial crime How fraud and money laundering became one financial-crime problem Until relatively recently, bank risk managers viewed fraud and money laundering differently. Fraud was about preventing the theft of the bank’s or bank customer’s money: that could be from stolen cards, from checks, account takeover, or false applications.
Top 5 skills expected from new banking employees Employers’ expectations of people entering banking and finance are changing. In this age of AI and technological acceleration, it might be thought that this change is a simple one – a shift from traditional finance skills to technology skills. But a spate of recent reports, notably
T+1 settlement: Why one day matters for European markets From October 11, 2027, the EU will shorten the standard settlement cycle for securities trades from two business days to one, with the UK moving on the same date. Settlement completes a trade through the exchange of securities and cash. The move from "T+2" to
The future of money The global monetary system is, according to a recent Bank for International Settlements (BIS) publication, at an inflection point, as digital innovation opens new possibilities for how money and assets are recorded, transferred, and settled. This is a critical moment as the transition to the next-generation monetary and financial system
