The new workforce risk financial services leaders are watching Halfway through the year, the conversation among learning leaders in regulated finance has narrowed to one question. How does a firm build workforce capability, and prove it, while AI changes the work faster than most role frameworks can keep up? LinkedIn's 2025 Workplace Learning Report
AI in bank operations: The human factor AI is becoming pervasive throughout banking organizations and nowhere more than operations. In retail banking, for instance, AI is taking hold of areas such as fraud detection, customer service through chatbots, credit decisioning and marketing. The ability of AI to make operations faster is well accepted but
AI adoption in banking: 5 “hidden” risks Misgivings over the use of AI in banking have given way to its ubiquity across all areas. But while the power of AI is undisputed, human oversight and intervention is not just necessary – it is a regulatory requirement in most cases. But its effectiveness is
AI fluency is not the same as banking fluency AI adoption in banking and asset management has by now moved well past the experimental stage and is firmly embedded in banking operations. Consider the UK where some 75% of firms reported using AI as far back as 2024 and another 10% planned to do
Compliance: From obligation to business value Complaints by banks over ever more onerous compliance obligations are well rehearsed and frequently expressed with feeling. Banks often saw compliance primarily as a defensive function: a department regarded as something of a potential adversary, necessary only to satisfy regulators, avoid fines and prevent reputational damage. Compliance
ESG in Europe on hold despite transatlantic divide A slew of high‑profile mandate withdrawals from US asset managers points to a growing rift with European investors over ESG. Yet this has done little to revive ESG momentum in Europe, where policy initiatives remain largely on hold. Sustainable investing has become something of a
Iran war upends commodities market The old assumption that commodities markets were primarily driven by supply, demand and economic growth has been overtaken by events. Perhaps like never before, the Iran war has underlined that commodities are geopolitical assets. The initial market reaction to the Iran conflict was predictable. Crude oil prices surged
AI governance and compliance in banking Bank compliance: Rising regulatory expectations Compliance in the age of AI Artificial intelligence is transforming banking at pace. It might be thought that AI’s proven ability to generate significant efficiencies across a range of departments would apply equally to compliance; that AI’s capabilities might make up for
Bank compliance: Rising regulatory expectations Bank compliance: Rising regulatory expectations Veteran bankers will remember a time when the compliance department was viewed as something of an irritation, and its pronouncements treated more as recommendations than as diktats. Those days are emphatically over. Bank regulators now expect compliance capability to operate as a core
The uncomfortable truth about skills in financial services The gap no one is really talking about There is no shortage of investment in skills across financial services right now. Firms are rolling out AI tools across functions, building out learning programs, and putting real effort into capability development. If you looked at it
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